Frequently Asked Questions

Yes. BU Technologies is an approved Electronic Billing System (EBS) solution provider recognised by the Mauritius Revenue Authority (MRA). Our Odoo-native e-invoicing solution meets all MRA compliance requirements.

Our MRA e-Invoice integration is built directly into Odoo — it is NOT an external middleware, disconnected API connector, or third-party tool. It leverages native Odoo modules, workflows, and the ORM for deep, reliable integration across Sales, POS, eCommerce, and Accounting.

Yes. The MRA e-Invoice module is available as a standalone purchase with a one-time license fee. An annual maintenance fee covers MRA regulation updates, bug fixes, new features, and priority support.

Yes. Clients on our Managed Odoo Hosting plans get the MRA e-Invoice module included at no additional cost — no license fee, no annual fee — for as long as the hosting subscription is active. If you discontinue the hosting service, the module is no longer included.

Our solution includes an advanced pre-validation engine that checks invoice data before submission to MRA. This catches formatting issues, missing fields, and calculation errors client-side — significantly reducing rejected invoices and manual corrections.

Yes. The integration uses native Odoo multi-currency mechanisms with proper exchange rate handling. You can issue invoices in foreign currencies while maintaining full MRA compliance — ideal for businesses with international operations.

The system includes intelligent retry mechanisms with exponential backoff. If the MRA service is temporarily unavailable, submissions are automatically retried without manual intervention, ensuring no invoices are lost.

Absolutely. The integration is embedded within Odoo's native workflows — when you confirm a sale, process a POS transaction, or receive an eCommerce order, MRA compliance is triggered automatically as part of the same process. There is no switching between systems.

Yes. Our eCommerce integration automatically generates MRA-compliant invoices for every online order — built directly into the Odoo eCommerce workflow with inventory sync and order management.

Yes. The integration fully supports Odoo's multi-company architecture. You can manage MRA compliance across multiple companies and branches within a single Odoo instance — each entity maintains its own fiscal identity while sharing a unified platform.

Yes. We provide enterprise-grade hosting with daily automated backups, SSL encryption, server monitoring, and security patches. Your data is stored on reliable cloud infrastructure.

No. Every client gets their own dedicated, isolated Odoo database. Your data is never shared with other businesses — ensuring full privacy, security, and data integrity.

We provide ongoing technical support, system monitoring, performance optimization, and assistance with configuration changes. Support is included in all hosting plans.

Yes. We handle data migration from legacy systems, spreadsheets, or other ERP platforms. Our team ensures a smooth transition with data validation and testing before go-live.

Odoo Community Edition is open-source and free to use with no per-user licensing fees. Our hosting plans are based on Community Edition. You may optionally upgrade to Enterprise for additional features — Enterprise licensing is billed separately by Odoo.

Yes. We build custom Odoo modules tailored to your specific business processes — from custom reports to specialized workflows and third-party integrations.

Yes. We have developed a custom Odoo solution specifically for pharmacies in Mauritius — featuring multi-unit-of-measure pricing (sell by box, strip, or unit), batch-based pricing, and pharmacy-specific inventory management.

Yes. Our pharmacy solution allows you to sell the same product in multiple units of measure — for example, a medicine can be sold per box, per strip, or per tablet — each with its own independent selling price.

Yes. Different inventory batches can have different selling prices — essential for pharmacies where purchase costs vary between suppliers and deliveries. The system tracks pricing at the lot/batch level.

Yes. Our platform supports MCP (Model Context Protocol) integrations, enabling AI assistants like Claude, Cursor, VS Code, and Windsurf to securely access your Odoo business data. You can ask natural language questions and receive instant answers.

MCP is a standardized protocol that allows AI assistants to securely connect to external data sources. Our Odoo platform includes MCP connectivity, creating a secure bridge between AI tools and your ERP data.

Yes. AI integrations use secure, authenticated connections through MCP. Access is controlled and limited to authorized queries — your data remains protected with the same enterprise-grade security as the rest of the platform.

AI assistants can retrieve business information such as sales figures, stock levels, overdue invoices, customer activity, and operational insights — all through natural language queries instead of navigating complex menus and reports.